Privacy Policy

ATF (عطف) Health Technologies ("ATF," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at atf.qa, our mobile applications, and related digital healthcare services (collectively, the "Platform").

By accessing or using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

We may collect the following types of information:

• Personal information: Name, email address, phone number, date of birth, national ID or residency details (where required for healthcare services), and account credentials.
• Health-related information: Care requests, visit notes, medical history you choose to share, appointment details, and service preferences related to home healthcare bookings.
• Usage data: Device type, operating system, browser type, IP address, pages visited, and interaction with Platform features.
• Location data: With your permission, we may collect approximate or precise location to facilitate home visit scheduling and care delivery.
• Communications: Messages sent through the Platform, support inquiries, and feedback you provide.

We use collected information to:

• Provide, operate, and maintain the Platform and healthcare coordination services
• Process bookings, match patients with agencies and healthcare professionals, and manage schedules
• Communicate with you about appointments, care updates, and account activity
• Improve our services, user experience, and Platform security
• Comply with applicable laws, regulations, and healthcare standards in Qatar
• Send service-related notifications (you may opt out of marketing communications)

We do not sell your personal information. We may share data with:

• Healthcare partners: Licensed agencies, nurses, and care providers involved in delivering your requested services
• Service providers: Cloud hosting, analytics, payment processing, and customer support tools bound by confidentiality obligations
• Legal authorities: When required by law, court order, or to protect the rights, safety, and security of users and the public
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice where required

We implement appropriate technical and organizational measures to protect your information, including encryption in transit, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Health-related records may be retained for longer periods where required by applicable healthcare regulations. When you delete your account, we will remove or anonymize your personal data in accordance with our retention policies, except where retention is legally required.

Depending on applicable law, you may have the right to:

• Access, correct, or update your personal information through your account settings
• Request deletion of your account and associated data
• Withdraw consent for optional data processing (such as marketing or location)
• Request a copy of your data in a portable format
• Object to or restrict certain processing activities

To delete your account, please follow the steps on our Delete Account page or contact us directly.

Our website may use cookies and similar technologies to enhance your experience, analyze traffic, and remember preferences. You can control cookies through your browser settings. Disabling cookies may affect certain Platform functionality.

The Platform is not intended for children under 13 years of age without parental or guardian involvement. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so we can take appropriate action.

ATF is based in Qatar and our services are primarily designed for users in Qatar. If you access the Platform from outside Qatar, your information may be transferred to and processed in Qatar or other countries where our service providers operate, subject to applicable data protection safeguards.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date below. Your continued use of the Platform after changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how we handle your data, please contact our team. We will respond as soon as possible.